Organizations everywhere are seeking stronger employee engagement and customer experiences to enable more productivity and greater business agility. More effective collaboration helps organizations work smarter.
Whether they are in the next office or on a different continent, unified communication (UC) brings employees together with unique instant messaging options, optional screen sharing and voice and video calling, thus improving the overall speed and ease of collaboration between employees.
One of the key advantages UC is that it enables employees to work from anywhere, whether it is at the office, on the road, or from home. As companies continue to grow more dispersed due to trends like remote working and globalization, UC solutions ensure that organizations can rapidly respond to customer needs. In an on-demand world, organizations cannot afford to respond slowly to business needs.
Improved customer experience
UC enables businesses to deliver a stronger customer experience by ensuring that employees have access to the information and support that they need, when they need it most. If an employee needs to forward a call to another department, they can do so knowing that an individual is there and available, thus reducing a customers wait time. It also becomes easier for an individual to reach out to a fellow team member on a separate channel - while still on the call with a customer - for the required answer or information. This ensures that businesses can provide the most thoughtful and rapid responses to customer query.